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| Nautel Takes Customer Support to the Next Level With Remote Installation and Optimization Assistance Hackett’s Cove, Nova Scotia -- Nautel Limited has announced a new strategy to support time-strapped broadcast engineers with even more powerful diagnostics and remote operation tools for the company’s line of Radio transmitters. By leveraging the powerful capabilities of the company’s Advanced User Interface (AUI), available with all NX, NV and VS Series transmitters, Nautel is now offering a service that can shorten installation time and ensure optimal operation of these transmitters. “Remote Install” and “Remote Transmitter Optimization” services allow a support expert at the Nautel offices to view a customer’s transmitter settings and remotely make adjustments to complete site installation or optimize the performance of the Nautel transmitter. “All that is needed is an internet connection to the transmitter,” said Kevin Rodgers, Nautel Director of Customer Service. “The customer sets up a secure shared view of the transmitter with Nautel and we complete the setup and optimization from our offices. In many cases the nominal fee can easily be paid for several times over with the efficiency improvements that may be realized.” Rodgers noted that the benefits of the AUI extend well past the installation and optimization process. “The AUI gives engineers the ability to access hundreds of parameters both at the transmitter site and remotely, which can cut down on trips to the transmitter site or allow senior staff to remotely guide an onsite technician through maintenance duties,” Rodgers said. More than 1100 AUI enabled transmitters have been deployed worldwide. “We are still investing in our AUI technology, bringing even more capabilities to its already impressive list,” said Peter Conlon, Nautel President and CEO. “Innovations such as playlists, schedulers and automation are being added to the AUI this year to bring even more capabilities to the VS Series. We are interested to hear our customers’ suggestions for this valuable tool as well. As with other Nautel products, the AUI and our expanded service options are ways you can Expect More with Nautel.” |
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